Last updated: January 2026 This policy applies to all Betfair platforms and services.
Your Privacy Is Our Responsibility

Betfair Privacy Policy — How Your Data Is Kept Safe

This page explains how the information you provide when registering with Betfair is used, who it is or isn't shared with, and everything in between. One read should answer most of your questions.

On This Page
  • What Information We Collect
  • How Your Data Is Used
  • Who your data is and isn't shared with
  • Cookie & Tracking Policy
  • Your Rights & Controls
  • Data Security Practices

Privacy Policy Highlights at a Glance

Full details are below — reading this summary will help you quickly grasp the key points

Only the Necessary Data

Betfair only collects information necessary to operate its services and maintain security. We do not request excessive or irrelevant data.

256-bit SSL Encryption

All your data and transactions are protected with industry-standard SSL encryption, making it impossible for third parties to intercept or steal.

Your data is never sold

Betfair never sells your personal information to advertisers or third parties. This is an absolute and non-negotiable policy.

You're in control

You have the right to view, correct, or request deletion of your information at any time.

Transparent Cookie Policy

We clearly disclose which cookies are in use and why. You have the option to disable non-essential cookies.

Compliance with International Standards

Betfair's Privacy Policy follows international data protection standards and is regularly audited by independent third parties.

1

What Information We Collect

Betfair collects certain information to operate its services, maintain security, and meet legal obligations. A full breakdown of what is collected is provided below.

Information You Provide Directly

  • Identity information: Full name, date of birth, and national ID number (for KYC verification).
  • Contact Information: Mobile number and email address.
  • Financial Information: Payment method details (bKash/Nagad number or bank account) — card numbers are never stored.
  • Verification Documents: A photo of your national ID and a selfie, collected as part of the KYC process.

Automatically Collected Information

  • Device Information: Device type, operating system, and browser version.
  • Connection information: IP address, login time, and location (down to city level).
  • Usage information: Which games you played, how long each session lasted, and how much time you spent on each page.
  • Betting History: Records of all bets, outcomes, and financial transactions.

Important: Betfair will never ask for your password, full card number, or OTP over the phone or by email. If anyone requests this information, it is a fraud attempt — report it to support immediately.


2

How Your Data Is Used

Betfair uses your information only for specific purposes. The table below shows which data is used for which purpose.

Data Type Purpose of Use Legal Basis
Identity & Contact Account Management, Verification & Support Contract Performance
Financial Information Deposit & Withdrawal Process Contract Performance
KYC Documents Identity Verification & Fraud Prevention Legal Obligations
Betting history Dispute Resolution & Record Keeping Legal Obligations
Usage information Platform Improvement & Personalized Experience Legitimate Interest
IP & Device Security Monitoring & Multi-Account Detection Legitimate Interest

Betfair will never use your information for purposes beyond those listed above. If your data needs to be used for a new purpose, you will be informed in advance and, where required, your consent will be obtained.

Marketing communications

You can choose to receive emails and SMS about Betfair promotions and offers. This is entirely optional and can be turned off at any time — either during registration or later through your account settings.


3

Who Your Information Is and Isn't Shared With

The question most people really want answered is: "Can others see my information?" Here's an honest answer.

Who We Share It With

  • Payment processors: Necessary information is exchanged with bKash, Nagad, or your bank to process deposits and withdrawals.
  • Identity verification services: Documents are shared with approved third-party verification services as part of the KYC process.
  • Legal Authority: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
  • Responsible Gaming Organizations: In cases of self-exclusion, relevant information may be submitted to the applicable national register.

Who your data is never shared with — ever

  • Advertisers or marketing companies.
  • Data brokers or any parties involved in buying and selling personal information.
  • Other betting platforms or competitors.
  • Any party outside of Betfair's authorized third-party partners.

Please note: If any party claims that Betfair provided them with your information and contacts you on that basis — that is not true. This kind of situation may be a sign of fraud.


4

Cookies & Tracking

Betfair's website and app use cookies — small data files stored in your browser that help make your experience smoother and more personalized.

To manage your cookie preferences, go to your browser settings or use the platform's cookie preference panel. Disabling non-essential cookies won't stop the site from working, though some features may be limited.


5

Data Retention Period

Betfair does not retain data indefinitely. Each category of information has a defined retention period.

  • Account information: For the duration of the active account and up to 5 years after closure (for legal compliance purposes).
  • Financial transaction records: 7 years — as required under banking and tax regulations.
  • KYC documents: 5 years after account closure.
  • Betting History: 5 years — retained for dispute resolution purposes.
  • Usage Logs & Cookie Data: Typically 13 months.
  • Support conversations: 3 years.

What happens after the retention period: Once the designated retention period expires, data is securely deleted or anonymized. After this point, recovery is no longer possible.


6

Your Rights

As a Betfair account holder, you have important rights regarding your personal data. To exercise any of these rights, email us at support@betfair-baji.com.

Right to Access Your Data

You have the right to request a copy of all information Betfair holds about you. Requests will be fulfilled within 30 days.

Right to Rectification

You can request corrections to any inaccurate or outdated information. Some details can be updated directly from your account settings.

Right to Erasure

You may request deletion of your data in certain circumstances. However, not all data can be erased due to legal and regulatory obligations.

Right to Restrict Processing

In certain circumstances, you may request that the use of your data be restricted.

Right to Data Portability

You can receive your data in a machine-readable format that can be used on other platforms.

Right to Object

You can object to your data being used for marketing communications or profiling. This takes effect immediately.


7

Security Measures

Betfair employs multiple technical and procedural safeguards to protect your data, all built to the highest industry standards.

  • Encryption in Transit: All data transmitted between your browser or app and our servers is secured with 256-bit TLS encryption.
  • Encryption at rest: Sensitive data stored in our databases is also kept in encrypted form.
  • Two-Factor Authentication (2FA): Adding a second step to the login process strengthens your account security. Keeping this feature enabled is strongly recommended.
  • Access controls: Betfair staff can only access the information required for their specific role — no one has blanket access to all user data.
  • Security Audits: Regular third-party security audits, including penetration testing, are carried out on a routine basis.
  • Data Breach Response: In the event of a data breach, affected users will be notified within the legally required timeframe.
You're Part of the Security Too

Use a strong password, keep 2FA enabled, and never share your password with anyone. Don't log in to Betfair through unfamiliar links or emails. If anything seems suspicious, contact support immediately.


8

Children's Privacy

Betfair's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

  • Date of birth is verified at the time of registration. If an age below 18 is entered, registration cannot be completed.
  • Age is verified during the KYC process — a minor's ID will not pass verification.
  • If it is discovered that information from a minor has been collected inadvertently, that account will be closed immediately and the data deleted.

If you believe a minor is using Betfair, please contact us at support@betfair-baji.com. We will take prompt action.


9

Changes to the Privacy Policy

Betfair may update this Privacy Policy when necessary — for example, to improve its services, comply with new laws, or reflect changes in how data is processed.

  • For significant changes, advance notice will be provided via email or an in-platform notification before the changes take effect.
  • The "Last Updated" date at the top of this page always reflects the date of the most recent change.
  • Continued use of the service after any changes have taken effect constitutes acceptance of the updated policy.
  • If you object to the updated policy, please stop using the service and submit a request to have your data deleted.

10

Contact

For any questions about our privacy policy, rights requests, or complaints, please reach out through the channels below.

  • Email: support@betfair-baji.com (for privacy-related requests)
  • Live Chat: Live chat support is available 24/7 on the platform
  • We will respond to your request within 30 days of receipt. In complex cases, this may extend to a maximum of 90 days.

Our commitment to you: Betfair will not discriminate against users who submit privacy requests. Making a request will have no negative impact on your service or account.

How Safe Is Your Data at Betfair — An Honest Answer

Before registering on an online betting platform, many people wonder: "What are the risks of submitting a photo of my national ID?" It's a completely valid question. Betfair's answer is straightforward — these documents are collected for one reason only: to comply with international financial regulatory requirements. Any licensed gaming operator is required to carry out KYC — this is not a rule unique to Betfair.

Betfair's most fundamental commitment when it comes to data protection is this: your information will never be sold — not under any circumstances. Many free apps and websites generate revenue by selling user data to advertisers. Betfair operates on a completely different model — earning through services rendered, not through selling data. That distinction matters.

Many users in Bangladesh deposit using their bKash number, so a natural concern is whether that number could end up with someone else. The answer is no. Your financial details are shared only with the payment processor to complete the transaction — the same way your information travels when you make a payment directly through your bKash app. Once the transaction is done, that information goes no further.

Usage data — such as which games you played or how long you were active — is collected by Betfair for two reasons. First, to improve the platform: if users are repeatedly running into issues on a particular page, that area can be identified and fixed. Second, to support responsible gaming monitoring: if a user's activity shows signs of risk, the support team can reach out. This ultimately works in your favor.

One thing that often causes confusion is IP address tracking. Betfair collects IP addresses primarily for security purposes. If a login attempt is made on your account from an unfamiliar country, the system can flag it as suspicious and take steps to protect your account. It's there to work in your favour.

Even after an account is closed, certain information must be retained for a period of time — this is a legal requirement. Banking and financial transaction records in Bangladesh must be kept for specified periods in line with applicable laws. This does not mean the data is being actively used; it is simply retained to meet legal obligations.

For any privacy concerns, contacting Betfair's support team directly is the best first step. Responses are typically provided within 30 days. If you are unsatisfied with the response, you may also escalate your complaint to the relevant licensing authority.

Keep Yourself Safe Too

No matter how secure Betfair's systems are, your own vigilance matters just as much. Using a strong password, enabling 2FA, and avoiding suspicious links are three habits that will keep your account significantly safer.

Responsible Gaming

Frequently Asked Questions

Common Questions About Betting & the App

Yes, Betfair supports accumulator bets (also known as acca bets or combo bets), where you combine multiple match selections into a single wager. The process is straightforward — browse the matches you want to include and click on your preferred odds for each one. Each selection is automatically added to your bet slip. Once you've made multiple selections, open the bet slip and you'll see two options: "Single" and "Accumulator." Choosing Accumulator multiplies the odds of all your selections together, which means your potential payout is significantly higher. Keep in mind, though — if even one selection loses, the entire bet is lost. Enter your stake, review the potential return, and hit "Confirm Bet" to place it.

If the app won't open or you're seeing an update prompt, try a few steps. First, close the app completely and reopen it — this often resolves the issue on its own. If an update is available, it's best to install it right away, as new versions include security and performance improvements. On Android, search for Betfair in the Play Store; on iOS, check the App Store for an update button. If the app still won't open after updating, restart your phone. If the problem persists, clear the app cache by going to Settings > Apps > Betfair > Clear Cache. If none of that works, uninstall and reinstall the app — your login details and account balance will not be affected. In the meantime, you can access all services through your mobile browser.

Join Betfair with the Confidence That Your Privacy Is Protected

Your data is secure, your privacy is protected — sign up with Betfair and start betting on a platform you can trust.

256-bit
SSL Encryption
0%
Your data is never sold
24/7
Security monitoring
30 days
Responding to Data Requests
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